Returns and Exchanges
All Artemis Farms merchandise is unconditionally guaranteed. If you are not satisfied with your purchase for any reason,
please let us know and we will take care of you.
Refund process
Your refund will be credited back to the original method of payment.
You should expect to receive your refund within four weeks of giving your package to the return shipper,
however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to
receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we
receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via e-mail of your refund once we've received and processed the returned item.
Mail returns to:
Artemis Farms - Returns
7501 Richardson Rd.
Groveport, OH 43125
Artemis Farms is not responsible for customer returns that are not received.
Items with a value of $50 or more must be returned using a trackable USPS shipping method. Items valued more than $300
must also be insured.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective
item, etc.).
We will issue a full refund for most items returned in new condition, in original packaging (where applicable) within
30 days of the shipment date. Please note that all returns to Artemis Farms must include the original packing slip.
While we can replace damaged or defective merchandise, we can't exchange items. In order to get exactly what you want as
quickly as possible, simply return the unwanted item for a refund and place a new order for the item you want.
We're unable to honor previous sale prices or promotions when you place your new order.
